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Reverse Logistic Woes Lead to New Return Policies – Part 2: The Consumer’s Perspective
With the roll out of stricter return policies to grapple with the costs of rising returns, are retailers gambling with their share of the already tight consumer wallet? Will consumers adapt to these new policies, or will they find alternatives to get the products they need, when they need them? Tune into this episode of our 60-second Retail podcast where Jennifer Valdivia, Audit Partner and West Regional Leader for the Retail and Consumer Products Industry group at BDO USA, lays bare the potential fallout retailers may be facing as a result of their new return policy.
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