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Reverse Logistic Woes Lead to New Return Policies – Part 1: The Retailer’s Perspective
A lot of retailers have announced or already implemented new, stricter return policies in an attempt to control the costs associated with rising returns. Is this a temporary policy shift or something that’s here to stay? What potential implications come with limiting a consumer’s ability to return? How can retailers find the right balance between addressing the need to reduce return costs without eroding their customer base? Tune into this episode of our 60-second Retail podcast where R.J. Romano, Managing Director, Management Consulting & Supply Chain Advisory Practice Leader at BDO USA, helps us unravel what’s prompting the new return policies rolling out and provides some tips on how best to navigate this sticky situation.
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