60-second Retail
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2024 Retail CFO Outlook Survey: Could Upskilling Your Workforce be the Key to Success this Year?
Talent shortage was a major concern for many retail CFOs in 2023. This year, however, many retailers no longer view this as a threat to their business, with 48% citing this as less of a risk in the 2024 Retail CFO Outlook Survey. So then, where have retailer’s workforce concerns shifted? What critical competencies should they seek in hiring to deliver a worldclass customer experience? And what does a successful training program look like if your employees time is largely dedicated to being on the floor? In this episode of 60-second Retail, Ross Forman, Managing Director of Strategy & Innovation in the Management Consulting practice at BDO USA, answers these key questions and lays out some of the fundamentals when building a successful human capital management strategy. Keep your finger on the pulse of the retail industry.
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