The Mom Founders Table
Kelsea Koenreich
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How To Increase Client Retention
You’re building a business, raising a family, and holding it all together. You’re giving everything to everyone… and still wondering why your business feels like it’s always needing more — more leads, more clients, more hustle. But what if you didn’t have to constantly chase? What if your clients stayed — not just for a program or package, but for year after year… because they felt seen, held, and served at the highest level? In today’s heart-to-heart, I’m diving into something that doesn’t get talked about enough in the world of entrepreneurship: retention. Because the truth is — building a business that keeps growing doesn’t come from constantly selling. It comes from creating client experiences so rich, so aligned, and so deeply human… they can’t help but stay. In this episode, I share: Why retention starts before the sale — and why your first impression matters more than you think How to build real loyalty without burning out trying to “do more” What it looks like to build deep relationships with your clients — even in a scalable model Why most women-led businesses are out of balance (and how to gently course-correct) How your confidence as a mother and CEO directly impacts your ability to retain and lead The importance of feedback loops, consistent communication, and serving from a place of true belief in yourself As a mom of three, I know the weight you carry. I know what it feels like to want to be present and profitable. Fulfilled and financially free. You’re not just here to build a business — you’re here to build a life that’s richly overflowing. You deserve a business that grows with you, not one that drains you. Ready to explore what this looks like inside your business? Let’s connect 1:1 and explore what’s next for you as a CEO and mother. [Book your Discovery Call here] Chapters: 00:00 The Importance of Client Relationships 03:11 Innovative Approaches to Client Retention 05:06 Balancing Client Acquisition and Retention 10:18 Creating Positive First Impressions 12:25 Consistency and Communication in Client Interactions 15:55 Proactive Feedback Loops for Client Engagement 19:45 The Client Experience Begins Before Purchase 23:17 Confidence and Mindset in Client Retention 25:19 Recap and Reflection on Client Retention Strategies Keywords: client retention strategies, client experience, retain high-value clients, business growth for moms, sustainable business growth, millionaire mom entrepreneur, CEO mom coaching, strategic business advisor for moms, thought partnership for women CEOs
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