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An Arm and a Leg

An Arm and a Leg

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An actor walks into a doctor’s office…

Dr. Saul Weiner is a physician and researcher at Jesse Brown VA Medical Center and the University of Illinois at Chicago. (Photo: Roberta Dupuis-Devlin) Researcher Saul Weiner has been sending fake patients — actors, wired for sound — into real doctors’ offices, to learn about what actually happens, especially: How well doctors really listen to their patients. He’s tallied up what doctors miss (a lot), and how much it costs (ditto).  In today’s episode, we hear what actually happened in one of those “secret shopper” doctor visits — with the doctor and the actor who played his patient reading from the transcript of their visit, and then unpacking what went wrong. Also:  We are doing a listener survey! Please take a couple minutes to fill it out. You will be helping us out a TON:  https://armandalegshow.com/survey/ Thank you!   See acast.com/privacy for privacy and opt-out information.

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