Nerd Journey: Career Advice for the Technology Professional
John White | Nick Korte
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My Delivery is Their Delivery with Erin O'Quinn (3/3)
What is the true measure of a leader's success? For Erin O'Quinn, Director of Customer Advocacy, it's a fundamental shift in perspective summarized by a simple yet powerful mantra: "My delivery is their delivery." In this episode, Erin shares her journey from manager to director and the crucial mindset changes required to grow. She details why a leader's primary role isn't to be the expert, but to trust, delegate, and clear the landmines so their team can own their work and excel. Listeners will also get a masterclass in the strategic difference between a project (a task with an end) and a program (a factory that keeps running). Erin breaks down how to build powerful, mutually beneficial customer advocacy programs and offers a candid perspective on navigating the microaggressions and unique challenges faced by women in tech, emphasizing the critical role of allyship. This conversation is packed with actionable advice for tech professionals on empowering others, fostering career growth for your team, and transforming your own definition of success as a leader.
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