Tell Me Why

Listen, download, subscribe

Apple Podcasts

Google Podcasts

Spotify

S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek

In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.

• 

  S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour

• 

  S6:E11 — ‘When you are an innovator, you are focused on your customers, no…

• 

  S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni

• 

  S6:E9 — ‘Fuel is a commodity and it’s all about the supply and demand dyna…

• 

  S6:E8 — ‘Sustainability Is At The Heart Of Building An Airline That Thrive…

• 

  S6:E7 – ‘We’re excited to add new destinations to the mix’ — Brian Znotins

• 

  Earnings Highlights — 2Q23

• 

  S6:E5 - ‘We operate for our customers’ — David Seymour

• 

  S6:E4 — ‘We want to be a winning franchise, not just have a winning season…

• 

  S6:E3 — ‘We are laser-focused on ensuring we have our operation running we…

• 

  Earnings Highlights — 1Q23

• 

  S6:E2 — ‘Our customers have changed, and how they shop has changed’ — Scot…

• 

  S6:E1 — ‘We are ready to execute for a great summer’ — Julie Rath

• 

  Earnings Highlights — 4Q22/FY22

• 

  S5:E13 — ‘We’re ready to run a reliable operation during the winter holida…